Frequently asked questions

What is SympleTech?

Sympletech is a New Zealand–based specialty retailer offering handcrafted, high-performance gaming peripherals—ranging from custom keyboards and switches to mice, mousepads, and accessories—designed to elevate your gaming and typing experience.

What types of products do you carry?

We stock a broad range of gear, including:

• Gaming mice, grips, skates, and parts

• Keyboard kits, switches, keycaps, stabilizers, cables, and lubing supplies

• Premium mousepads and deskmats

• Bespoke custom keyboards and pre-owned/demo units
  You can browse all categories under “Shop All” on our site.

Do you offer custom build and repair services?

Yes. Under Mice Services, we provide shell/base swapping, battery replacement, and mechanical switch replacement. For keyboards, our Custom Keyboards section lets you configure every detail—from case and plate to switches and keycaps.

What is your return and exchange policy?

We accept returns on unopened items within 30 days (with the exception of custom built and op-shop items). Please review our Return Policy for conditions, restocking fees, and instructions on how to initiate a return.

What shipping regions and rates do you support?

We ship within New Zealand (NZD) and to Australia (AUD). Shipping rates vary by weight, service level, and destination—see our Shipping page for detailed rates and estimated delivery times.

Who do I contact for support or pre-owned trades?

For general inquiries, support, or to arrange a trade-in of your pre-owned gear, email us at Contact@SympleTech.co.nz or use the Contact Us form at the bottom of our homepage.